Terms & Conditions

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POLICY TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ORDERING GOODS FROM AMAKA BEAUTY CARE.

The terms and conditions below form the contract between AMAKA BEAUTY CARE and the buyer. Your order of goods is confirmation of your acceptance and agreement with these terms and conditions and to be legally bound by them. AMAKA BEAUTY CARE is not obliged to accept your offer to purchase goods.

DESCRIPTION OF GOODS

AMAKA BEAUTY CARE takes care to accurately describe and display products and colours on our website. However, colours displayed on a screen vary and may not represent the exact colours in reality. AMAKA BEAUTY CARE is not responsible or liable for any liability or loss incurred through the colours of the website not matching reality.

SHIPPING & DELIVERY

Goods are shipped out within 1 (one) day of payment receipt subject to product availability and Credit Card Verification.  Allow 48 hours for other payment options such as Bank deposit or Internet banking or 5 days for cheque payment.  Saturday delivery is by special request and will require additional payment.  Goods will be delivered by post or courier to the address provided on the order form.  Any delivery date given by us will be an estimate and we will not be liable for any costs, damages, charges or other expenses caused by late delivery.  If the goods can not be delivered or you will not accept delivery for whatever reason and:-

  1. All risk in the goods will pass to you
  2. The goods will be deemed to have been delivered
  3. We may store the goods until you are able to take delivery at your cost.

AMAKA BEAUTY CARE will not be liable for any proven non delivery to you.  Our liability for non delivery of goods is limited to providing you with details of the shipment.  We are not responsible for loss or damage to goods that are delivered to an incorrect address.  AMAKA BEAUTY CARE will not deliver to P O Box or any address which we deem suspicious. We ship our goods by post or Courier service within New Zealand.  Should you feel that your goods do not arrive in good condition, please feel free to contact us at service@amakabeauty.co.nz  AMAKA BEAUTY CARE will be deemed to have delivered the goods when passed to the post or courier service for delivery to you.

PRICE

All prices for goods are quoted in New Zealand Dollars and include GST.  Prices are subject to change without notice.   The cost of delivery is shown and included in the final price.

PAYMENT

We accept the following methods of payment:

Credit Card: We accept Visa and MasterCard

Bank Deposit: You can make bank deposit / direct credit payment into our bank account: 03 0355 0554280 00.  Please put your surname as a reference when making bank deposit / direct credit payments.

Cheques: Cheques must be received within 5 days to hold your order and may also require 5 days for funds to clear before your order is dispatched.

AMAKA BEAUTY CARE reserves the right to conduct a fraud check with our bankers prior to shipment of products.  AMAKA BEAUTY CARE may require additional information for large orders.

RETURNS & EXCHANGES

AMAKA BEAUTY CARE is committed to providing and delivering top quality products and services to our customers.  We welcome the return and exchange of a product that has a manufacturer defect or damaged while in transit, providing the following conditions are met:

  • You notify us within 2 days of receipt by email at returns@amakabeauty.co.nz and include your order number as a reference.  Returns notified after 2 (Two) days of receipt cannot be accepted.
  • Returned goods must be in their original packing and not damaged or altered in any way and the contents must be in their original resalable condition. We will not accept returned goods that have been opened or used for health and hygiene reasons.
  • All products being returned must be shipped by courier with a tracking number. Returns of items that may be classed as hazardous goods require special handling. AMAKA BEAUTY CARE will not pay any return shipping cost, therefore shipping charges on exchanged or returned products are payable by you.
  • Damaged items while in transit must be returned via Post Haste Courier (0800 106 828) in original packaging of the product and original courier package.  For lost items, you must notify us immediately if you haven’t received the package within 2 days by 5 pm.
  • A copy of the invoice must be included in all returns.
  • Your address and telephone number should be clearly and correctly stated in case we need to contact you.

We will not give you a refund if you change your mind about a product.

Refund policy:

We will refund using the same method used to make payment for the original order.
We will reimburse postage for damaged, defective or incorrectly sent items only.  This will be credited using the same method used to pay for the order.
We will not give cash refunds for returned products.
Damaged items while in transit will be replaced within 7 – 14 days.

Return Address:
Returns should be addressed to:
AMAKA BEAUTY CARE
Attn:  Returns Department
Unit 12, 46 Hobill Avenue
Manukau City
Manukau 2105
New Zealand

This Returns and Exchanges policy applies to all internet /showroom and telephone orders.

Cancellations

Once an order has been placed and paid for there is no cancellation on the product.

PLEASE NOTE: NO RETURNS, REFUND OR EXCHANGE IS AVAILABLE ON SALE OR DISCOUNTED ITEMS.

PRIVACY POLICY

At AMAKA BEAUTY CARE we respect the privacy of our customers and therefore have adopted a set of information management guidelines which are the foundation of our customer relationships. These guidelines have been developed with the recognition that Internet technologies are rapidly evolving, and that underlying business models are still not established. Accordingly, guidelines are subject to change. Any such changes will immediately be posted on this page.

1. What We Do:

We collect personally identifiable information about our users. Our goal in collecting personal information online is to provide you with the most useful and helpful Web experience possible. By knowing your preferences, we will be able to deliver information that meets your needs and allow you special access privileges. Through online forms, we collect:

  • name
  • mailing address
  • email address
  • telephone number
  • fax number
  • IP address for systems administration and troubleshooting
  • demographic information for user profiling in aggregate form.
We use this information for the following purpose:
  • to perform statistical analysis, measuring relative interest in the various areas of our site
  • to allow our customers access to products they have purchased
  • to send email or conventional mail to you, about our products and services
  • In addition we employ HTTP “cookies”: to recognise user access privileges
  • to track individual shopping carts through our online ordering process
2. What We Don’t Do:

We do not, under any circumstances:

  • link IP addresses to anything personally identifiable
  • provide personal information to any third party
  • share the information we track on this site, in any form, with advertisers or other parties
  • release personal information about any individual visitors

Upon request, AMAKA BEAUTY CARE will remove any subscriber (and his or her personal information) from our mailing lists.
AMAKA BEAUTY CARE is not responsible for the content or the privacy policies of external Web sites to which we may link.

ACCEPTABLE USE OF THE SITE

This is an e-commerce shopping site and no other use is permitted. The site may only be used for lawful purposes. Users are prohibited from violating or attempting to violate the security of this site or using it to obtain products not properly ordered and fully paid for. Users may not send unsolicited email messages (“spam”) to or through the site or otherwise harass the site owner or other users. We reserve the right to refuse to deal with any user who violates our rules.

APPLICABLE LAWS

This Site is serviced by AMAKA BEAUTY CARE from Auckland, New Zealand.  AMAKA BEAUTY CARE makes no representation that materials on the Site are appropriate or available for use in locations outside New Zealand, and does not authorise access to them from territories where their contents are illegal or prohibited.

THIRD PARTIES

AMAKA BEAUTY CARE is not responsible for the actions, statements or activities of any other website or service, even if this service is referenced, mentioned or linked to from the AMAKA BEAUTY CARE website.
DISCLAIMER AND WARRANTIES

AMAKA BEAUTY CARE provides this site on an as-is basis and makes no representations of any kind for the operation of the web site, as well as for all information, products, materials and services as associated. To the extent of permissible law, we disclaim all warranties and representations. AMAKA BEAUTY CARE does not warrant that any information available on the AMAKA BEAUTY CARE website is accurate, current or complete.

AMAKA BEAUTY CARE is not liable in any way for any damages arising from the use of this site. This limitation of liability applies to damages of any kind, including direct, indirect and incidental, loss of income, profit, data, property and claims by third parties.

AMAKA BEAUTY CARE makes no warranty that the site will meet your requirements. The site will be uninterrupted, timely, secure or free of errors. The quality of products will meet or match your expectations any software issues will be rectified.

COPYRIGHT

Http://www.amakabeauty.co.nz, the Amaka Beauty Care Ltd logo, and/or other information and logos referenced in this Site are either copyright, trade marks, registered trade marks, or other intellectual property rights of Amaka Beauty Care Ltd or related companies. Other product and company names mentioned herein may be the trade marks of their respective owners.
Any rights not expressly granted herein are reserved.

MODIFICATIONS OF TERMS OF USE

AMAKA BEAUTY CARE reserves the right to modify these terms of use at any time without notice AMAKA BEAUTY CARE accepts no liability or responsibility as a result of these changes.

MODIFICATIONS OF SERVICES

AMAKA BEAUTY CARE reserves the right to modify any service being offered at any time without notice AMAKA BEAUTY CARE accepts no liability or responsibility as a result of these changes.

EMAIL

Please email us at help@amakabeauty.co.nz any time – day or night.

PHONE

National calls 09 262 0233 (open 9.30am-5pm weekdays)
International calls 0064 9 262 0233

FAX

National fax 09 263 0336
International fax 0064 9 263 0336